Funding your account
How crediting works, which methods are available, and what most commonly causes delays.
Deposits are made from the balance section of your account. The methods on offer depend on your country of registration — what a trader in Indonesia sees differs from what a trader in Poland sees.
The main methods
| Method | Typical speed | Worth knowing |
|---|---|---|
| Bank card | Usually instant | The card must be in the account holder's name |
| E-wallets | Usually minutes | Which wallets appear depends on your region |
| Cryptocurrency | After network confirmations | The network must match the one specified |
| Bank transfer | Slowest of the four | Generally used for larger amounts |
Limits, fees and the list of available providers change, so check the current values in your account before transferring.
Why a payment fails
Most problems come down to a handful of causes:
- The cardholder name does not match the profile. The single most common rejection. Payment details must belong to the same person as the trading account.
- The wrong network was selected for a crypto transfer. Funds sent on the wrong network are extremely difficult to recover — check it twice.
- The bank blocks the transaction. Some banks decline payments to brokerage services. That is resolved with your bank, not with platform support.
- Verification is incomplete. Certain methods only unlock after identity is confirmed — see verification.
Keep a screenshot of the payment and its transaction ID until the funds appear. Without them, any dispute with support takes considerably longer.
Deposit bonuses
The platform periodically offers bonuses on funding. Read the terms before accepting: bonus funds normally carry a turnover requirement, and withdrawals may be restricted until it is met. If you plan to withdraw soon, a bonus is more often an obstacle than a benefit.
Declining a bonus is a perfectly reasonable decision, and it costs you nothing.
Before your first transfer
- Start with an amount whose loss you can absorb calmly.
- Confirm the same method also supports withdrawals — it simplifies everything later.
- Check that your profile details match your payment credentials exactly.
Card, wallet or crypto?
Your choice governs not only how fast funds arrive but how withdrawals will go later, because of the same-method rule. So it is worth deciding once, with the exit in mind.
Bank cards are convenient going in and slowest coming out: refunds travel back through the acquiring bank and take longer than a wallet transfer. Currency conversion may also apply if your card’s currency differs from the account’s, at the bank’s own rate.
E-wallets are usually faster in both directions and avoid conversion entirely when the currencies match. The main constraint is availability in your country.
Cryptocurrency is the quickest on withdrawal and independent of banking rules. But sending on the wrong network means losing the funds, and the rate can move between sending and crediting.
The practical rule: pick whichever method you would rather withdraw with, and deposit using that. Doing it the other way round leads to money going in by card and refusing to come out quickly.
On currency conversion
If your card or wallet currency differs from the account currency, conversion happens twice — once on deposit and once on withdrawal — each at the bank’s or payment system’s rate rather than the market’s.
On small sums the difference is invisible. Across regular operations it accumulates. Where you can hold the account in your card’s currency, that saves more than any deposit bonus.
Step by step: your first deposit
- Check your profile. Name and surname must match your payment credentials exactly.
- Complete verification if you intend to fund anything substantial — some methods only unlock afterwards.
- Pick the method you will also withdraw with.
- Deposit the minimum, not the sum you eventually intend to trade.
- Once credited, immediately withdraw the same amount back.
Almost everybody skips the fifth step, and it is the one that matters: it tests the entire chain while nothing is at stake. More under withdrawals.
What not to do
- Fund from somebody else’s card, even a family member’s. That breaches identification rules, up to and including an account block.
- Deposit a large sum before a withdrawal has been tested.
- Take a bonus if you plan to withdraw within the month — see promo codes.
- Delete the payment confirmation before the funds appear.
Frequently asked questions
What is the minimum deposit?
The minimum depends on the method and region, and the figures change — the current values appear in your account when you select a method. The more useful guidance is not a number: start with an amount whose loss you can absorb calmly, whatever minimum the platform permits.
Why does my bank decline payments to a broker?
Some banks block transactions to brokerage and trading services under their own risk rules. That is resolved with the bank rather than the platform: a call to your bank's support asking them to authorise the transaction usually works, as does switching to an e-wallet.
The money left my account but was not credited — what now?
Keep the transaction ID and the payment system's confirmation screenshot. If more than the stated crediting time has passed, contact support with both. Without the transaction ID any investigation takes considerably longer, which is why it is worth keeping until the funds appear.
Can I fund the account from a relative's card?
No. Payment details must match the account holder. Depositing from somebody else's card counts as a breach of identification rules and can restrict the account, even when the card belongs to a close family member.
What happens if I send crypto on the wrong network?
The funds are very likely lost. Networks are not interchangeable, and recovering such a transfer is a difficult process that is not always possible at all. Check the network twice before sending.