Account verification
Confirming your identity is a required step before any withdrawal. Here is what to prepare and how to avoid a second round.
Verification confirms that the account belongs to a specific person and that the payment credentials belong to that same person. The requirement comes from anti-money-laundering rules and applies at every broker, not only here.
What is usually required
| Document | Confirms | Requirements |
|---|---|---|
| Passport or ID card | Identity | All corners in frame, still valid, details legible |
| Utility bill or bank statement | Residential address | Usually no older than three months, address matching the profile |
| Photo of your card | Ownership of the payment method | Name and last digits visible; cover the middle digits and the CVV |
Always cover the CVV on the back of your card. No legitimate broker asks for it, and no verification process needs it.
Why documents come back
The overwhelming majority of rejections are technical rather than suspicions of fraud:
- Edges cropped. The scan must show the entire document, corners included.
- Glare and over-exposure. Shoot in diffuse light, without a direct flash.
- A screenshot instead of a photograph. Electronic statements are accepted, but usually as a PDF from the bank rather than a capture of your screen.
- Mismatched details. First name, surname and address must match the profile exactly, down to the spelling.
How long the review takes
Timings depend on the verification team’s workload. Correctly prepared documents are generally turned around quickly; each round of corrections restarts the cycle and adds time.
Which is why verification is best completed right after registration, not at the moment you want to withdraw. It is the only way to keep the wait from becoming stressful.
Worth remembering
The details you enter at registration are difficult to change afterwards. Enter them exactly as they appear on your documents, transliteration of your name included. A single letter out of place creates a problem you will later have to resolve through support.
How to photograph documents so they pass first time
Most rejections are technical, and preventing them is easier than redoing them.
- Light. Daylight, diffuse, by a window. A flash puts glare precisely on the document’s security film — that is, on the details that matter.
- Background. Plain and contrasting: a dark document on a light surface and vice versa. Not on a carpet, not on a keyboard.
- Framing. The whole document, all four corners in shot, with a little margin. A cropped corner is the single most common cause of return.
- Sharpness. Brace the camera or rest the phone on a stack of books. Blurred text will not be accepted.
- Format. A photograph or a scan. A screenshot of an open PDF, no; the bank’s PDF itself, yes.
On the card specifically: cover the middle digits and the CVV. What should remain visible is the cardholder name and the last four digits — that is sufficient to confirm ownership.
What is actually being checked
Verification answers three questions, and understanding that explains every requirement:
- Does this person exist and are they who they claim — the identity document.
- Where do they live — which determines the rules and restrictions applying to them. Hence the address proof and its required recency.
- Is the payment instrument theirs — so funds do not pass through a third party’s account.
When a requirement seems excessive, it usually closes one of those three.
How long it takes, and why it varies
Timing depends not on your balance but on the review team’s workload and whether the documents passed first time. A correctly prepared set clears quickly. Every correction starts a new cycle.
That is where the spread in reviews comes from: one trader reports “checked within the hour”, another “a week of torment”. The difference is almost always in the quality of the files submitted rather than in the platform’s attitude.
The order that saves the frustration
- Register and immediately complete your profile with details exactly as they appear on your documents.
- Upload the documents the same day.
- Wait for confirmation.
- Only then deposit money.
Done in that order, withdrawing becomes a routine operation rather than a multi-day wait at the moment you actually need the funds.
Frequently asked questions
Which documents does verification require?
Usually three: proof of identity (passport or ID card), proof of residential address (a utility bill or bank statement, typically no older than three months), and a photo of your payment card with the middle digits and the CVV covered.
Do I need to show the CVV on the back of my card?
No, and covering it is essential. No legitimate broker asks for the CVV and no verification process needs it. A request for that code is an unambiguous sign of fraud, whoever the sender claims to be.
Why do documents come back for correction?
The overwhelming majority of rejections are technical: cropped corners, glare from a flash, a screenshot submitted instead of a photograph or PDF, or profile details that do not match the documents down to the spelling of a name. Suspected forgery is a rare cause.
When is the best time to verify?
Right after registration, not before a withdrawal. If documents come back for correction the cycle repeats and each round adds time. Verification completed in advance turns a future withdrawal into a routine operation rather than an anxious wait.
Can I change my name or address after registering?
Changing details later is difficult and normally requires contacting support with supporting documents. Enter them exactly as they appear on your documents from the start, transliteration included: a single letter out of place creates a problem at the withdrawal stage.